Privacy Policy. Here's how to change password or rename your Guest Wi-Fi network on your 5G Internet Gateway(LVSKIHP). Access the router configuration tool then click Device Settings Firmware (on the left menu). Here's how to back up and restore the current settings for your Verizon Internet Gateway (ARC-XCI55AX). Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. on your Verizon Internet Gateway(ARC-XCI55AX). Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Here's how to access LAN settings (IP address, Subnet mask, etc.) New comments cannot be posted and votes cannot be cast. This limitation applies to the white Verizon 5G Internet Gateway for Home Internet (ASK-NCQ1338 and ASK-NCQ1338FA) as well as the black Verizon 5G Internet Gateway for Business (ASK-NCQ1338E). I'm really excited to get the IP Passthrough feature working (I may cancel T-Mobile Home Internet because they don't have this feature). Have a phone you love? I noted they added "IP Passthrough" among alot of other "fixes". A new 2.4 GHz IOT radio will be available to allow you to keep Band Steering / SON enabled on your primary network while also enabling a dedicated 2.4 GHz SSID / radio connection where needed. It will slowly be rolled out to. You can let Verizon know why improved data speeds are important to you and why you want their future systems to support 4x4 MIMO external antenna connections by sending a message to their Executive Leadership: https://www.verizon.com/about/our-company/leader/contact/922789. Here's how to view the software version your Verizon Internet Gateway(ASK-NCQ1338/ ASK-NCQ1338FA)is running. See all 5 Connect with us on Messenger Visit Community 24/7 automated phone system: call *611 from your mobile 03-25-2022 08:14 AM. Removed myFiOS reference as it is not applicable for this device. What's changing: I am on software version 21432. The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. Refer to Access Admin Page for further assistance. Open-Sourcing Our COVID-19 Safety Protocol, Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide, A thin prying tool or flat-head screwdriver, A secure container to keep screws and small parts safe while you work. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. Release date: 04/12/2022 Here's how to configure DHCP settings on your Verizon Internet Gateway(ARC-XCI55AX). Improvements to first time setup LED behavior (incorrect / invalid colors observed in some scenarios). Join Us in Asking Verizon to Add Support for External Antennas! This online tool will help you identify and resolve problems with your device. vman10809. Sometimes I can just wait a few minutes and it comes back online. Due to inactivity, your session will end in approximately 2 minutes. Due to inactivity, your session has expired. Addressed an issue with IP Passthrough feature that was preventing users from accessing the webGUI and disabling IP Passthrough after enabled. While signal is generally stronger the higher you go, theres also often more interference. Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide By Carrier Accessories Enterprise Solutions Hotspot Guides Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide Account Cart New comments cannot be posted and votes cannot be cast. What's changing: Below is a summary of some of the major changes: The webGUI format will be completely redesigned. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Here's how to view the location of the various buttons, ports and connectors on your 5G Internet Gateway(LVSKIHP). From the T-Mobile Internet App, select MORE > Gateway information. Please sign in again to continue. What's changing: The current software update addressed an issue that caused the gateway to disconnect and reconnect with the network, resulting in a new IP address being obtained which impacted various services. This is happening on my iPhone and Mac using Safari and Edge. Verizon is pleased to announce a software update for your device. Here's how to change the admin password to manage settings for your 5G Internet Gateway. The update, called 0178, comes with a number of fixes. Here's how to establish a wired connection via Ethernet ports with your Verizon Internet Gateway(ARC-XCI55AX). They can't be manually requested. Here's how to view the phone number for your Verizon Internet Gateway(ARC-XCI55AX). Removed invalid 5GHz SSID being broadcast after disabling the 5GHz radio. This user guide can help you get the most out of your device. Unlimited Data. Here's how to view devices connected to your Verizon Internet Gateway(ARC-XCI55AX). Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure ascottallison Enthusiast 07-10-2022 08:03 PM I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago ( 222146 ). From the 'Device Settings' screen, click Check for new version . Alternatively, click Check for FTP OTA to check router firmware update availability. Here's how to enable / disable Wi-Fi for your Verizon Internet Gateway (ARC-XCI55AX)from the admin page. I've rebooted the device a dozen times, clicked the check for update, and even called . Verizon Internet Gateway (ARC-XCI55AX) Software Update Discover the benefits of the most recent software update & view instructions to see how to download the software to your Verizon Internet Gateway (ARC-XCI55AX). Step 5: Retrieve the Verizon Internet SIM card. Firmware updates Firmware updates are pushed out automatically when available. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. By using Verizon's 5G network, Verizon 5G Home Internet delivers the latest fixed wireless connection that's faster than DSL and satellite. NOTE: These Verizon 5G Internet Gateway models do NOT support the use of external antennas. However, many of the higher frequency bands aren't able to penetrate into buildings. What's changing: The layout and advanced router settings will see several changes. Step-by-Step Guide to Removing the Verizon 5G Internet Gateway SIM card. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. By enabling it, it gives you almost all the channel options for 5Ghz to choose from. What's changing: Accessing Verizon 5G Internet Gateway's SIM card does require a couple tools. Due to inactivity, your session will end in approximately 2 minutes. Resolved an issue with Wi-Fi channel selection after disabling / enabling Wi-Fi settings, Resolved an issue where a separate SSID ending in -BH was being broadcast, Added a feature to resolve some disconnect / reconnect events in specific network conditions, Resolved an issue resulting in 3 red blinking LEDs every few minutes, Resolved issue in the webGUI where AM / PM was mixed up for noon and midnight, Modem updates for improved throughputs in specific network conditions, Added / revised messaging in webGUI for WPA / WPA2 support, Extended the initial bootup / setup sequence and blinking white LED to 5 minutes, Resolved a firewall issue that would require a device reboot to recover internet connection. Have a phone you love? Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. I've been hardwired from the start, using two switches and wireless and tried every combination, disconnected devices one at a time rinse and repeat troubleshooting and nothing has mattered in terms of the disconnects. Order Online. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Please escalate. For users surrounded by trees, hills, or tall buildings, the best external antenna choice is our 4x4 MIMO Panel Antenna kit. Firmware 3.1.1.17 was installed out of the box. Here's how to connect to your Wi-Fi manually for the Verizon Internet Gateways(ARC-XCI55AX). You also need to ensure that your router is plugged into LAN 2. Here's how to configure Wi-Fi security settings (e.g., Wi-Fi name, Wi-Fi password, etc.) Step 2: On the bottom of the device, use a prying tool to push the rubber pad to the side. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Due to inactivity, your session will end in approximately 2 minutes. Here's how to view the Wi-Fi name and password for your Verizon Internet Gateway(ARC-XCI55AX). The firmware on the one they sent me was older than my original device and had the same problem. Get up to $500 when you. This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. I have had Verizon Home 5G for about a month now. Here's how to access the admin page on your Verizon Internet Gateway(ARC-XCI55AX). There was an intermediate update in November, 1.2102.00.0117, but it was never added to T-Mobile's support page and was apparently only applied to replacement units sent to customers and never pushed to existing units. There doesn't appear to be an option to update it in the web interface. They're sent out in phases over a few weeks, so not all users get the update at the same time. The picture below displays an example of some of the many "Spring-Contact" and "MHF-SW23" connectors present within the Verizon 5G Internet Gateway (ASK-NCQ1338). I switched back to the original modem since I needed the IP Passthrough feature that is not available in the older firmware. Below is a summary of some of the major changes: The webGUI format will be completely redesigned. This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. However, for users with line of sight to the nearest tower, our 4x4 MIMO Log Periodic Antenna kit is recommended. Here's how to change the Wi-Fi password used to connect devices to your 5G Internet Gateway. Besides this they're also using cgnat or ipv6 and not giving ipv4. Using an external MIMO antenna outside your building, pointed at the nearest tower, can help you get the fastest 4G LTE and 5G data rates possible. Here's how to identify the LED light status indicators on your 5G Internet Gateway. Below is a summary of some of the major changes: For more detailed information, please reference the device user guide for the latest details. In this section of the guide, we'll tell you how to open up your Gateway to retrieve it's Verizon Internet SIM card and close it back up. Correct answers are available for this post. Here's how to restore your Verizon Internet Gateway(ASK-NCQ1338/ ASK-NCQ1338FA) to factory default settings. The details: Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Free shipping over $99. Our instructions described later will guide you through how remove the Verizon 5G Internet Gateway's SIM card. Here's how to set up port forwarding, an advanced networking option, on your 5G Internet Gateway. This User Guide can help you get the most out of your 5G Internet Gateway. Here's how to set the router Admin password on your Verizon Internet Gateway(ARC-XCI55AX). Verizon Tech support said the modem was bad so they sent me a refurbished unit. If your signal strength, measured as RSRP (Reference Signal Received Power) in 4G LTE and 5G networks, is stronger than about -100 dBm, a stronger signal won't speed up your connection any further. 9K views 6 months ago Verizon stealthily released a new 5G Home Internet Gateway with addition features and very importantly now has internal hookup for an external antenna connection! Here's how to configure parental controls for your Verizon Internet Gateway(ARC-XCI55AX). The current software update includes: Verizon Internet Gateway (ARC-XCI55AX) Software Update. That means they can use the same wireless spectrum to send more data per second. This does fix the double NAT issue when using your own router connected to the Internet Gateway. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Share Connect with us on Messenger Higher data rates allow your hotspot to communicate using "higher order modulation schemes." Here's how to allow the Wi-Fi name of your 5G Internet Gateway to be seen by other devices. One big misconception about external antennas is that external antennas primarily help you increase your data rates by increasing the signal strength, but that's not the case. Verizon Internet Gateway (ARC-XCI55AX) - Support Overview. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update. Here's how to enter Setup Mode and launch the 5G Compass on your Verizon Internet Gateway. Here's how to properly mount your 5G Internet Gateway on a window. Learn about set up, advanced feature use and navigation. Due to inactivity, your session has expired. -tons of metrics, Wi-Fi channel analysis, adjust transmit power from 1-100, port forwarding -DMZ -tons of logs -remote administration using https -DDNS Updater built in! This content is for the Verizon Internet Gateway (ARC-XCI55AX). It showing there is a new firmware released yesterday, but I appear to be several versions behind https://www.verizon.com/support/verizon-internet-gateway-arc-xci55ax-update/ This thread is archived New comments cannot be posted and votes cannot be cast 7 37 comments Top Discover the benefits of the most recent software update & view instructions to see how to download the software to your Verizon Internet Gateway (ARC-XCI55AX). Is this the most current? Qu cambia: The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. In reality, often an increase in signal strength is the third most important factor for data speeds that external antennas help with. Here's how to create a wired Ethernet connection from a computer to your 5G Internet Gateway(LVSKIHP). Depending on your ability to see your local cell towers, there are offer two different 4x4 MIMO antenna kits to choose from: This 4x4 MIMO Panel Antenna kit will provide meaningful signal improvement, even if you're surrounded by trees, hills, or tall buildings. Due to inactivity, your session has expired. Please sign in again to continue. Here's how to perform a signal test for your 5G Internet Gateway. We'll talk more about this in the next section of this guide. So far so good. From the General Information screen, click Check for Software Update . Waveform does not make any guarantees nor take any responsibility for damage caused to your unit when following these instructions. Due to inactivity, your session has expired. 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